Polityka refundacji

At E-papierosy club PL, your satisfaction is our priority. Our goal is to deliver high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.

Returns

To be eligible for a refund, the following conditions must be met:
30 days from receiving the order.
The product must be unused, unopened and in its original packaging.

Due to hygiene and safety regulations, we do not accept returns of opened or used vaping products.

To initiate a return, please contact our support team at [email protected], providing order details.

 

Refunds

Once we receive and inspect your return, we'll let you know its status. If approved:
a full refund will be issued to your original payment method.
5–7 days working.

 

Exchange

We only replace products if they are faulty or damaged upon delivery. If you would like to exchange an item for the same item, please contact us within 30 days from the date of delivery.

 

Damaged or incorrect products

If your order arrived damaged or you received the wrong product, please send us an email at [email protected] within 48 hours from delivery. Please provide your order number and attach clear photos of the product(s) and packaging.

 

Need help?

If you have any questions regarding returns, refunds or exchanges, please contact our customer service team at [email protected] — we'll be happy to help!